Am really disappointed how they are treated on the phone...even when we are speaking english they cannot understand wot we are ordering to them...please improve your english to give good service for the coustermers.
I ate twice in the same week, very industrial burger, relatively thin, meat feels cheap and not high quality, ordering via screen so service is okay and nothing more. I don't recommend it to anyone looking for a quality burger.
In short, the order was placed at 8:00 PM, the delivery arrived at 10:10 PM after calls and arguments, the food arrived cold.
I had already gone to work, the delivery arrived cold and I couldn't eat because I had already gone to work. My mother asked them to take the delivery back and give me a credit, but their policy is to give you one meal as a credit in exchange for the 4 I ordered. I will emphasize again that the delay is great, the food is cold, they left compensation but it's my money and it's a robbery at your discretion. After a repeated conversation with them, they agreed to give me a credit of 2 meals, meaning that for the next order I will receive 2 meals but I paid for 4 that went to waste and who even wants to order again after such an experience.
Forget about the fact that it took 90 minutes for the food to arrive, which I think is excessive for fast food. I understand the pressure and pressure, but there is a limit, especially since the restaurant is ten minutes from me. In addition, the food arrived completely burnt to the point of being inedible.
