Domino'S Pizza (Quezon City)

If I could give no stars at all, I would! Absolutely the worst delivery experience I've had with Domino's Pizza Katipunan. I waited almost 3 hours for my order, and throughout that entire time, I was given one excuse after another. First, I was told that the rider had to go back because they forgot another customer's order. Then more reasons followed. The explanations kept changing, making it difficult to believe that I was being given accurate information about the status of my order. What frustrated me even more was the lack of transparency. Despite repeatedly asking for the rider's contact information so I could verify the delivery status myself, the staff could not provide it. As a customer who had already been waiting for hours, I was left completely in the dark with no way to confirm whether my order was actually on its way. Delays can happen, and most customers understand that. What is unacceptable is being kept waiting for nearly 3 hours while receiving inconsistent explanations and no clear communication. If there is a problem, customers deserve honesty and timely updates—not a series of excuses. This experience reflects very poor order management, customer service, and communication. I expected much better from a well-known pizza chain. Unfortunately, based on this experience, I cannot recommend Domino's Pizza Katipunan. I hope management takes these complaints seriously and improves both their delivery operations and customer service standards.