The Merchant Room

Amazing dinner and view at The Merchant Room. We were able to get a table outside with a breathtaking sunset view. To start we had the freshly baked bread which was to die for. For appetizers we ordered the red snapper tartare and the foie gras terrine. Both appetizers were delicious and extremely flavorful. For our main meals we had the pork chop and ribeye. Both were cooked perfectly, while the ribeye was buttery the pork chop was juicy. Service is still being refined, as the restaurant has not yet reached a smooth and consistent rhythm, but I’m sure they will get there with time.

The Merchant Room at the Four Seasons Naples is a beautiful blend of understated elegance and relaxed coastal sophistication. The space feels light and welcoming, with soft tones, comfortable seating, and a calm, refined energy that makes lingering over a meal feel natural rather than rushed. The food is thoughtfully prepared and visually stunning. From delicate crudo dishes to perfectly cooked seafood and rich, balanced sauces, every plate feels intentional and polished without being overly formal. Even the cocktails stand out—well crafted, smooth, and ideal for easing into the evening. The warm bread service alone sets the tone for a memorable meal. What truly elevates the experience is the atmosphere. It’s intimate yet lively, upscale but comfortable, and perfectly suited for a special dinner or a relaxed night out while staying at the resort. The Merchant Room captures the Four Seasons standard beautifully—quietly confident, refined, and consistently excellent.

We recently dined at The Merchant Room in The Four Seasons Hotel. The food was excellent and beautifully presented. The service and staff was very professional as you would expect from a Four Seasons establishment. The restaurant is located right off the main lobby which kind of limits it privacy. If you can get a table outside, it's way more inviting. There's plenty of seating both indoors and outdoors and a nice size bar. Be sure to book a reservation cause it fill quickly. Parking isn't a problem since there's valet service, though it does come with a $15 fee. The Merchant Room is definitely worth a visit.

This experience stood out among a year filled with memorable dining experiences—but unfortunately, for all the wrong reasons. We were excited to visit Gavin Kaysen’s first restaurant inside a Four Seasons property outside of Mara at the Four Seasons Minneapolis, so we made a reservation and drove an hour specifically for the occasion. Our first impressions were disappointing. The restaurant is located just off the hotel lobby, and the atmosphere felt chaotic and mismatched for what should have been a refined dining experience. The lobby was packed and extremely loud—louder than a busy college bar on a weekend night. There was nowhere to sit while waiting, and we weren’t checked in until after our reservation time, so I had to return to the host stand to inquire about our table. We were seated directly in front of the bar, which was filled with a loud, visibly intoxicated crowd who were literally shouting throughout most of our meal. It appeared they may have been part of a corporate event, and the space felt overcrowded as a result. We were bumped into multiple times by bar patrons heading to and from the restroom, which made it difficult to relax or enjoy dinner. It was so busy it was hard to stand up and find your way to the restroom. Service was also underwhelming. Our drinks were never refilled, the food pacing was slow, and the menu explanation felt rehearsed and impersonal. This would have been disappointing at a casual chain restaurant—let alone at a flagship Four Seasons property. Our wine and water glasses were filthy. The food itself did not justify the pricing. The $54 spaghetti nero was largely flavorless, and the fritto misto was the worst we’ve had—the calamari was over fried to the point of being hard and the accompanying sauce was bland. The short rib was the only highlight, though even that was simply fine, not exceptional. One thing was consistent throughout the night was that each dish was served lukewarm. Our total came to over $250 for two entrées, one starter, and a single drink each. Those prices can absolutely be justified when the food, service, and atmosphere align—but in this case, all three fell short. While any one of these issues would have been disappointing, the overall energy and atmosphere of the restaurant made the experience feel almost surreal in how misaligned it was with expectations. Until significant improvements are made, I would recommend dining elsewhere.