The Seagoe Hotel is a four-star contemporary hotel in Portadown, offering a blend of luxury, comfort, and exceptional service. It features three distinct dining venues with unique ambiances and culinary offerings, and also serves as a venue for conferences, weddings, and other events.
Customer Perception
Customers can expect a comfortable and luxurious stay at the Seagoe Hotel. The hotel is known for its event hosting capabilities, including themed brunches and live music nights.
Additional Details
The Seagoe Hotel offers an exceptional dining experience across three distinct venues.
The hotel hosts various events throughout the year, including themed brunches and live music nights, which could be popular times to visit. Specific event listings are available on TicketSource.
I recently stayed at the Seagoe Hotel in Craigavon, and it was a pleasant experience overall. The room offered good space, making the stay comfortable and relaxing. The breakfast was also very good, with a nice selection and quality that set the day off well.
The hotel has a welcoming atmosphere, and based on my stay, I would definitely recommend it to others looking for a comfortable and enjoyable visit in the area.
Lovely hotel. Great food. Rooms delightful. Helpful friendly staff. The only negative....if they are running a bottomless lunch event....the bar is almost fully booked....very difficult to get seated in the upstairs bar...if you want to watch sport....the upstairs bar is the only place they have TVs.....I had to go into Portadown to see the last Ireland 6 nations game....make your own mind up as to whether you think this is fair or adequate....but great hotel otherwise.
1
Worst Hotel Experience Ever (Seagoe Hotel)
I honestly cannot believe the treatment I received at Seagoe Hotel. This was by far one of the most horrible and stressful experiences I have ever had in any hotel, and I will never return, not even for a free night stay.
I was attending a wedding and unfortunately the wrong date was booked(by the hotel), which can happen, but the way the situation was handled was absolutely disgusting. Instead of showing understanding or trying to help, the manager Surenda was rude, dismissive, arrogant and threatening, with absolutely zero empathy or customer service skills.
I was there with a baby, clearly distressed, and rather than helping in any way, he told me to basically go and look for somewhere else to sleep, saying he was not going to help me. Imagine being told that while holding a baby, late at night, in an unfamiliar area. Completely heartless.
What made it even worse is that the situation escalated so badly that the police were called to resolve the matter — all because the manager refused to take any ownership or handle the situation like a professional adult. I was even threatened to be kicked off the premises, despite being there for a wedding event. It was humiliating and unacceptable.
To make matters worse, the next morning the restaurant experience was just as bad. The restaurant staff refused to serve me breakfast, even though I arrived 15 minutes before breakfast finished. I was spoken to like I was an inconvenience and told to just “go get the buffet” because I was “late.” The buffet was cold as ice, completely unappetising, and clearly left sitting.
What shocked me most was that Caucasian guests arrived around 11:00 and were still given breakfast cards and allowed to order with no issues or questions, while I was treated like I didn’t matter. Absolutely unbelievable and extremely uncomfortable.
The only positive thing I can say is that the two girls at reception were kind, understanding and professional, and they deserve credit. But unfortunately, they are not the ones running the place.
This hotel is a disgrace when it comes to customer service. If you value respect, fairness, professionalism, or basic human decency — stay away from Seagoe Hotel.
Horrible, horrible service. Never again.
5
We decided to stay at the Seagoe for our anniversary and are extremely pleased. The staff left us a plate with treats that wrote Happy Anniversary, and this little detail made the stay so much more special for us. We decided to use the superior suite, and it is genuinely such a nice and spacious room. The atmosphere in this hotel is amazing, and the staff are nice and accommodating. Would recommend this to everyone and will definitely be back again.
1
My wife and i Called in for lunch to the seagoe. The menu appeared to have a wide selection of food. The prices are higher than most other places but I was happy to pay it for me and my wife if the food was worth it. My wife and I ordered 2 meals off the menu. The food took about 20-30 minutes to arrive and when it did I felt like walking out. The portion of food I was given wasn't enough to feed a child. I ordered a chicken stack and my wife ordered a prawn salad. My chicken stack had 1 small scoop of champ and the most thin slice of chicken you could imagine, then it was drowned in peppered sauce. My wife's meal had a tiny square of weaten bread and a few prawns. Again, this wouldnt fill anyone. I have a small stomach and nearly anytime i go to a restaurant i either cant finish the meal or im busting at the end of it. I ate the meal regardless, I will admit the small portion I got was tasty but for the price of the meal compared to what they hand you is so disappointing. We will 100% not be back to the seagoe. Too expensive and stingy portions. Again if I felt like the meal was worth the price I wouldn't have any issue paying it, but this was not worth it. We left and went to McDonald's to get more food, not what you want to have to do after going out for food. I would not recommend.
