The Mulwray

The wine bar itself is charming and cosy — ideal for a quiet date or a relaxed evening. However, the service and billing practices here are deeply concerning and have completely undermined the experience. My boyfriend and I visited this place two weeks ago and ordered a £45 bottle of wine. When we asked for the bill, we were told the total was £106. When we questioned it, the staff insisted, “That’s what you drank,” in a rather dismissive tone. Only after checking did they realise their mistake and correct the bill without offering an apology. Despite this incident, we decided to give the place another chance last week. The same waitress recognised us. We ordered a £50 bottle of white wine — yet again, the bill came to £60. When I pointed this out and referred to the wine list, she claimed “the menu price is wrong.” To make matters worse, the staff — a small straight-mid-length-haired lady and the other lady (served 9:30-11:30 pm on 10 Oct) — remarked, “You are very lucky, you got a discount twice.” This was both rude and unprofessional. Being overcharged twice and then told we were “lucky” to have caught it is not something I expect from a so-called classic wine bar. It’s a real shame, as the atmosphere and selection are lovely, but the lack of professionalism, transparency, and accountability from the staff completely ruins the experience. If you choose to visit, double — even triple — check your bill.