Waitrose

I would like to give a special thanks to Varsha for her outstanding customer service. She was incredibly kind, polite, and always willing to help. She packed my shopping carefully into my trolley, which I really appreciated. Varsha's friendly attitude and professionalism made my shopping experience smooth and enjoyable. She always greets customers with a smile and goes the extra mile to make everyone feel welcome. The store is always clean, well organised, and the entire team is helpful and courteous. A big thank you to Varsha and the whole team for consistently providing such excellent service. Keep up the fantastic work!

I visit this store often as I live nearby, and I always have a pleasant experience. Today, I met an amazing lady called Ayosha, and I just had to mention how wonderful she was. She was so kind, helpful, and friendly, always greeting customers warmly with a lovely smile on her face. She even went out of her way to help pack my shopping into my trolley, which I really appreciated. I truly admire her kindness and excellent customer service. She made my shopping experience even better. Everything in the store is always well organised, and all the other staff are helpful and friendly too. A big thank you to Ayosha and the whole team at Waitrose Marylebone, London, for always providing such great service!

Empty shelves, poor product availability, high prices. Avoid this place and go to the local Sainsbury’s / Tesco / M&S instead. Visited yesterday (Wed 8th Oct) at 18:00 with a shopping list of pretty basic items, left the store with less than half of what I needed because all the shelves were empty. Fresh veg? Empty. Frozen berries? Empty. Ripe bananas? None. Tortilla chips? None. Basmati rice? None. Sour cream? None. Basic everyday items all out of stock and empty shelves everywhere you looked. Why is it like this in the middle of the week early in the evening? I could understand if it was 9pm on a Saturday evening or something. Is there some sort of stock crisis at Waitrose? I haven’t seen such poor availability or empty shelves since the pandemic 5 years ago. Dinner was almost ruined, but thankfully Tesco Express round the corner had all the missing items in stock, and for cheaper, and that’s a much smaller store. There’s no point going to this Waitrose, it’s unreliable and has a poor range of goods. Sadly there isn’t another big supermarket in the area, but there are a few smaller Tesco Expresses and M&S Foods in walking distance which have better product availability, and there is a large Sainsbury’s at Finchley Road in driving distance with free customer parking. These are all better options.

The worst service when I order home delivery. I got the worse fruit and vege. It is not true that he staff choose like they choose for their home. I prefer goingy self. Sometimes I, just an not and every ti e I order online I gotta he worse. Also, thongs with expiry date I, always got the sooner one. They don't have the courtesy even to pick up something with longer expiry date. 👎🏽👎🏽👎🏽👎🏽